FAQ

 How long does delivery take?

Delivery times include a handling time of 1-2 business days and a transit time of 5–9 business days. Once your order is shipped, you will receive a tracking number to monitor its progress.

How much does shipping cost?

Enjoy free shipping on all orders within Australia. Visit our Shipping policy page for more details. Happy shopping!

Can I return an item if I’m not satisfied?

Yes, we offer a 30-day return policy for unused items in their original condition and packaging. For detailed instructions on how to initiate a return or request a refund, please visit our Return & refund policy.

What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us immediately at support@animalsbestfriend.com with details and photos of the issue. We will resolve the problem quickly and ensure your satisfaction.

Can I cancel my order?

You can cancel your order within 24 hours of placing it. Please contact our support team as soon as possible if you wish to make changes or cancel your order. Once the order has been processed, it cannot be canceled.

How can I track my order?

After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to check the status of your delivery at any time.

Do you ship internationally?

Currently, we are focused on serving customers in Australia. However, we plan to expand our shipping options soon, so stay tuned for updates!

How can I contact customer service?

For any inquiries, please email us at support@animalsbestfriend.com and we will respond as quickly as possible within 48 hours. You can also reach us through our Contact us page. Our support hours are Monday to Friday, 9:00 AM – 5:00 PM.

Contact information